The reliability of our service depends on our people, who look after our customers day in and day out. They are the cornerstone of everything we do, and supporting and developing them is central to our success. 

Our approach to people management is more than just a set of activities. We provide support for developing their knowledge and skills, ensure open channels of communication, and invest in modern equipment, innovative products and materials to support them in their work. But we know that it is personal attitude which delivers a top class service. This happens when there is a positive attitude and committed behavior, something which we acknowledge, celebrate, and reward. That’s the Grosvenor way.

Staff engagement
Our people are ambassadors for Grosvenor Services and also the voice of our customers. It is through our people that we share best practice and replicate standards.

Ease of communication enables staff engagement and better support. We use a number of forums to engage with staff at every level and listen to what they have to say. In addition, we have introduced technology to the front line. Our industry-leading auditing tool allows us to complete audits and share them on our intranet in real time, improving communication and transparency for clients and staff.

We also believe in recognising hard work and exceptional people. As well as nominating team members for external awards, we run a number of awards for staff who go above and beyond, including:

The Extra Mile Award
Our monthly Extra Mile awards go to Grosvenor Services employees in the UK and Ireland. The awards are peer nominated and acknowledge colleagues who have gone above and beyond, or have delivered high standards of work and commitment.

Team of the Year Award
In our annual Team of the Year Award, area managers nominate their strongest teams. They are subsequently fully audited by our Team of the Year committee, with the highest scoring team receiving the coveted title.

  • St. Patrick's Cathedral

    Established in 1191, and receiving over 380,000 visitors a year St. Patrick's Cathedral in Dublin is major visitor attraction and still an active centre for worship with daily choral services. As a Dublin landmark with an incredible cultural and religious legacy St. Patricks Cathedral is truly a national treasure. When St Patricks Cathedral made the decision to move from in house to contract cleaning we were delighted to be chosen...
  • Royal Hospital Kilmainham

    As one of Ireland's premier banqueting venues, the Royal Hospital Kilmainham prides itself on maintaining high standards for their corporate and state clients, offering a personal service and unrivaled attention to detail. As their cleaning provider, we are proud to not only maintain the high standards set...
  • ICBC

    In 2012 when ICBC, one of the world's largest banks, opened their UK Head Office in the heart of the City of London, security was a priority. After a significant refurbishment of their striking 40,000 square foot building, they needed a security company who could develop a dedicated solution to suit their business...
  • Maynooth University

    Maynooth University is a 100 acre site spread over two campuses; one traditional campus dating from 1795 and one modern campus encompassing a sports complex and several leading institutes of research including the IONTAS Building and the ultra-modern €20million Library extension. It is a large, varied and challenging site to manage. For over 10 years Grosvenor Services have developed a very special partnership with...
  • Kildare Village

    Located within an hour of Dublin, Kildare Village offers one of Ireland’s leading luxury outlet shopping experiences. With over 60 boutiques housing some of the world’s most famous designer brands, the Village has become a destination for guests seeking a very special shopping experience – it attracts 2.2 million visitors a year.
  • Driving Sustainability at Maynooth University

    Maynooth University is a 100-acre site spread over two campuses. In a partnership that stretches back over 13 years, Grosvenor Services now provides facility services including daily cleaning and waste stream segregation and management to the university.
  • Henkel

    Following major investment in new state-of-the-art headquarters and a comprehensive review of their facilities across eight sites, Henkel - which manufactures well-known brands such as Sellotape, Loctite and Schwarzkopf – made the strategic decision to outsource their facility services for the fist time.
  • JLL

    For their newly built European headquarters in London, our end customer wanted to make a statement. Top of the agenda was a ‘hotel feel’ and as the incoming provider, we were tasked with providing a top notch cleaning service from day one.
  • NSG Group

    NSG Group, one of the world's leading manufacturers of glass and glazing systems, sought a proactive FM service provider who could bring new ideas to the table. The company chose Grosvenor Services as its FM provider because of its capability, flexibility in delivery and open approach.


Oct 5, 2015, 09:46 AM

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