The reliability of our service depends on our people, who look after our customers, day in and day out. They are the cornerstone of everything we do. Supporting and developing them is central to our success. 

Our approach to people management is more than just a set of activities. We provide support for developing their knowledge and skills, ensure open channels of communication, and invest in modern equipment, innovative products and materials to support them in their work. But we know that it is personal attitude which delivers a top class service. This happens when there is a positive attitude and committed behavior, something we acknowledge, celebrate, and reward when we see it. That’s the Grosvenor way. 

Staff engagement

Our people are ambassadors for Grosvenor Services and also the voice of our customers. It is through our people that we share best practice and replicate standards.

Ease of communication enables staff engagement and better support. We use a number of forums to engage with staff at every level and listen to what they have to say. In addition, we have introduced technology to the front line. Our industry-leading auditing tool allows us to complete audits and share them on our intranet in real time, improving communication and transparency for clients and staff.  

We also believe in recognising hard work and exceptional people. As well as nominating team members for external awards, we run a number of awards for staff who go above and beyond, including:

The Extra Mile Award

Our monthly Extra Mile awards go to Grosvenor Services employees in the UK and Ireland. The awards are peer nominated and acknowledge colleagues who have gone above and beyond, or have delivered high standards of work and commitment. 

Team of the Year Award

In our annual Team of the Year Award, area managers nominate their strongest teams. They are subsequently fully audited by our Team of the Year committee, with the highest scoring team receiving the coveted title.

Testimonials

  • Excellent customer care and so environmentally aware, Grosvenor Services are professional in all they do.

    Maynooth University

  • Bizquip has been dealing with Grosvenor Services for a number of years and the team continuously prove themselves to be professional, reliable and efficient.

    Bizquip

All testimonials

Case Studies

  • Maynooth University

    Maynooth University is a 100 acre site spread over two campuses; one traditional campus dating from 1795 and one modern campus encompassing a sports complex and several leading institutes of research.
  • ICBC

    In 2012 when ICBC, one of the worlds’ largest banks, opened their UK Head Office in the heart of the City of London, security was a priority.
  • Henkel

    Following major investment in new state-of-the-art headquarters and a comprehensive review of their facilities across eight sites, Henkel - which manufactures well-known brands such as Sellotape, Loctite and Schwarzkopf – made the strategic decision to outsource their facility services for the fist time.
  • JLL

    For their newly built European headquarters in London, our end customer wanted to make a statement. Top of the agenda was a ‘hotel feel’ and as the incoming provider, we were tasked with providing a top notch cleaning service from day one.
  • NSG Group

    NSG Group, one of the world's leading manufacturers of glass and glazing systems, sought a proactive FM service provider who could bring new ideas to the table. The company chose Grosvenor Services as its FM provider because of its capability, flexibility in delivery and open approach.
All case studies