In 2012 when ICBC, one of the worlds’ largest banks, opened their UK Head Office in the heart of the City of London, security was a priority. After a significant refurbishment of the striking 40,000 square foot building on King William Street, they needed a security company who could develop a dedicated solution to suit their business. We know that every site is different, with different security requirements, and our service is always focused on our client and their needs. Grosvenor Services has built a strong relationship with ICBC through listening and tailoring our service for them.
Since being appointed as ICBC’s preferred security provider, we have developed all of their security procedures to best protect their premises and their staff. Our on-site security team comprises a combination of 24-hour manned guarding, alarm response, regular patrols and lone staff protection for those working late in their executive offices. But as ICBC’s Head Office is also a trading branch, our team fulfil an equally important role acting as an extension of ICBC’s brand: meeting customers, directing enquiries, offering a concierge service and functioning as an out-of-hours reception desk. Our trained guards take pride in all their daily tasks, but are especially proud of their role as an extension of ICBC’s growing brand in the UK market.
It is important to us that our client’s expectations are always surpassed and that we remain vigilant not only to risks but also to opportunities for improvement. To ensure that we can offer our clients the highest level of service, our team carries out regular audits and health and safety inspections, and is always on the lookout for innovations and improvements which we can introduce to continually improve our service. We meet ICBC on a monthly basis to ensure that communication is open, honest and regular.
Our security team’s commitment to our client, makes us proud of our work with ICBC, and we are honored to work alongside them as they grow their presence in the UK.