The reliability of our service depends on our employees, who look after our customers day in and day out. They are the cornerstone of everything we do. Supporting and developing our staff is central to our success. 

Many of our employees have joined us in the journey of success. From selection and training, induction and ongoing development, we have seen our employees reach personal and professional milestones.

Our training process is comprised of various activities as employees are supported through various stages of training, but learning is not confined to a classroom; it is a process throughout the career of Grosvenor Services employees.

Our approach to people management is not just a set of activities such as recruitment, selection, training, induction, performance management and development. We provide support for knowledge and skills, and we know that it is a personal attitude which delivers a top class service. We invest in modern equipment, innovative products and materials to support our staff in their work. But true service success happens when there is a positive attitude and committed behavior, which we celebrate, acknowledge and reward. That’s the Grosvenor way!  

Staff engagement

When we observe our employees performing in an exemplary fashion, we celebrate it, and encourage the sharing of best practice and dedication through our awards program.

Employee of the Month

This monthly award is given to Grosvenor Services employees at various accounts each month throughout our service area.  The award is determined by the account supervisor who acknowledges colleagues that have gone above and beyond their duty, or team members who consistently deliver high standards of work and commitment. 

Employee of the Year award

Our annual Employee of the Year award is a company-wide competition. Area managers are encouraged to nominate their highest performing team members who are then fully audited by our Employee of the Year committee.  The highest scoring employee receives the coveted title. The audit is challenging and our teams relish being able to share their competitive side.  

We believe in rewarding hard work and awarding exceptional people so we also nominate team members for external awards.

Grosvenor Technology

In a world of instant access and social media, we have introduced technology to the front line. Our industry leading auditing tool means that we can complete audits and share them to our intranet in real time, improving communications and transparency for our clients and our employees.

Ease of communication allows for employee engagement and better support. Access to e-learning and other applications is transforming the way we work. We are always looking for new technologies and innovations to improve our service and help our employees do their best.

Maynooth University

National University of Ireland Maynooth is a 100 acre site spread over two campuses; one traditional campus dating from 1795 and one modern campus encompassing a sports complex and several leading institutes of research. It is a large, varied and challenging site to manage. For over 10 years Grosvenor Services have developed a very special partnership with Maynooth University by working together to overcome the challenges faced by Ireland’s fastest growing university.

In 2003 Maynooth University took the step to move from in house cleaning and awarded the contract to Grosvenor Services. There were initial issues, not uncommon with such a major change but we worked hard to fix them and neither Grosvenor nor Maynooth University have looked back since. Our onsite management team have a very close relationship with the team at Maynooth University and are totally dedicated to achieving Maynooth University’s goals as well as maintaining and setting standards.

Communication is the key the success of any contract and this is especially true in this case. We have very strong two way communication channels at Maynooth University. Our teamwork approach allows us to learn from each other to ensure that we are providing the best service possible to our client. This was most notable when Maynooth University chose to undertake the Greener Campus Initiative - an environmental program which many public bodies are involved in. Having had experience in the implementation of greener facilities management programs we were able to guide the Maynooth University team.

Based on the expertise we have built up we  shared with them best practice and suggested and introduced major changes to make Maynooth University a greener site and roll out green policies for their whole campus. We continue to develop this and our most recent initiative is the introduction of a totally electric environmentally friendly vehicle to manage the recycling on site.

We are delighted to have such a strong partnership with the team at Maynooth University and we look forward to working with Maynooth University in the future and know that our people will continue to work with their people to make a real difference to the campus.

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