The reliability of our service depends on our employees, who look after our customers day in and day out. They are the cornerstone of everything we do. Supporting and developing our staff is central to our success. 

Many of our employees have joined us in the journey of success. From selection and training, induction and ongoing development, we have seen our employees reach personal and professional milestones.

Our training process is comprised of various activities as employees are supported through various stages of training, but learning is not confined to a classroom; it is a process throughout the career of Grosvenor Services employees.

Our approach to people management is not just a set of activities such as recruitment, selection, training, induction, performance management and development. We provide support for knowledge and skills, and we know that it is a personal attitude which delivers a top class service. We invest in modern equipment, innovative products and materials to support our staff in their work. But true service success happens when there is a positive attitude and committed behavior, which we celebrate, acknowledge and reward. That’s the Grosvenor way!  

Staff engagement

When we observe our employees performing in an exemplary fashion, we celebrate it, and encourage the sharing of best practice and dedication through our awards program.

Employee of the Month

This monthly award is given to Grosvenor Services employees at various accounts each month throughout our service area.  The award is determined by the account supervisor who acknowledges colleagues that have gone above and beyond their duty, or team members who consistently deliver high standards of work and commitment. 

Employee of the Year award

Our annual Employee of the Year award is a company-wide competition. Area managers are encouraged to nominate their highest performing team members who are then fully audited by our Employee of the Year committee.  The highest scoring employee receives the coveted title. The audit is challenging and our teams relish being able to share their competitive side.  

We believe in rewarding hard work and awarding exceptional people so we also nominate team members for external awards.

Grosvenor Technology

In a world of instant access and social media, we have introduced technology to the front line. Our industry leading auditing tool means that we can complete audits and share them to our intranet in real time, improving communications and transparency for our clients and our employees.

Ease of communication allows for employee engagement and better support. Access to e-learning and other applications is transforming the way we work. We are always looking for new technologies and innovations to improve our service and help our employees do their best.

St. Patrick's Cathedral

Established in 1191 and receiving over 380,000 visitors a year St Patricks Cathedral in Dublin, Ireland is major visitor attraction and still an active centre for worship with daily choral services. As a Dublin landmark with an incredible cultural and religious legacy St Patricks Cathedral is truly a national treasure.

When St Patricks Cathedral made the decision to move from in house to contract cleaning we were delighted to be chosen. It was clear quickly to the team that the Cathedral is a site like no other and needs to be treated as such. As a major tourist attraction and a still active and popular centre of worship our team are trained to work around the Cathedrals busy schedule of visitors, services and choir practice.

It is a very high profile site with high footfall which expects the highest standards of service. Maintaining these high standards without disturbing the atmosphere or schedule of the Cathedral is a crucial part of the success of our service delivery.

Cleaning the Cathedral means working on a unique mix of surfaces, many of which are centuries old, especially as we are working on a site known for its beautiful ornate tiled floor and its many historical statues and artefacts. This meant adapting the materials our team use to ensure that our team have no negative impact on the site so we have adopted a strict no chemicals policy for the Cathedral.

However the historical site requires more than just adapting our use of chemicals, the Cathedrals busy events schedule mean that our staff interact with visitors and worshippers alike, making Health and Safety is a major consideration. Our team are always aware of potential issues and are flexible, proactive and committed. 

We are proud to work with St Patricks ensuring that St Patrick’s Cathedral is maintained and protected for generations to come.

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